The following are procedures and processes for the WAVE Clinic:
Patient Registration Information:
New and returning clients/patients must register for an appointment. You can register for an appointment by:
- Using our online registration form
or
- Call us at (416) 415-4547 between 8 a.m. – 3 p.m.
Please note: Due to an anticipated high volume of calls, we recommend clients/patients use our online registration form for faster service.
- All new and existing clients/patients must pre-register for an appointment.
- You will be assigned to a student(s), and they will contact you to schedule your appointment.
Please note: Clients/patients who register will be granted an appointment on a first-come, first-served basis. It may take several months to be assigned to a student.
Health Screening & Onsite Safety Process:
Prior to arrival
- Prior to the scheduled appointment, all clients/patients will be screened via telephone by their student provider.
- All patients who have a confirmed appointment must pass a telephone health pre-screening process.
- All patients are advised to follow good hand hygiene while on campus. Hand sanitizing stations are available at the entrance to the WAVE Clinic.
- All patients feeling ill or experiencing COVID-19 symptoms or any other acute illness, must reschedule their appointment.
- All patients who screen probable for COVID-19 or any other acute illness, will not be treated or allowed to return to the WAVE Clinic until their illness has resolved and/or they have met the Toronto Public Health Guidelines.
- Any patient who requires an accommodation may be accompanied by one individual.
- Please inform the student or staff of any required accommodation at the time of the appointment booking.
- Accompanying individuals should not attend if they are ill or experiencing any acute illness. Attendants will wait outside the Clinic in the reception area unless absolutely required.
Upon arrival
- We ask that you arrive 10 minutes early to accommodate the screening process.
- Upon arrival to the 3rd floor client reception area, please hand sanitize. Please click here for instructions on how to properly rub your hands while sanitizing.
- You will be checked in by a client services representative.
- A client services representative will ask if your student has completed a health pre-screening with you and if you are still feeling well.
- Upon successful screening (results are negative), your assigned student will greet you in the reception area and escort you directly to the Clinic.
- Patients with a positive secondary screening will be dismissed from the WAVE Clinic Reception and will have their appointment rescheduled. All positive screening patients should follow Toronto Public Health guidelines.
- Please expect to pay for your treatment at the start of your appointment during the WAVE Clinic Registration process.
- We currently only accept debit and credit card payments.
- We do not accept cash or personal cheques.
- Patients who arrive late may have their appointments rescheduled.
- If you become ill with COVID-19 within 10 days after your appointment, please contact us at:
- email: chsclientservices@georgebrown.ca
- phone #: 416 415 4547
- or call the George Brown College Contact Centre at 416-415-2000 or Toll-free: 1-800-265-2002